Earlier this year Burger King launched the Whopper Sacrifice on Facebook. Over a 10 day run around 23,000 FB users downloaded and interacted with the application¹. The popularity and innovation of the app garnered plaudits from both the mainstream and digital marketing press as well as from social media commentators and observers.

The response from Web 2.0 pundits was typically guarded: Whilst everyone agreed the campaign was innovative, concerns ranged from doubts about ROI and execution² to musings on how web 2.0 has “changed our ideas of what friendship really means”³. ROI aside, an FB application that causes grown adults to worry about the social fabric has to be doing something right. But what’s the real significance of BK’s Sacrifice? (more…)

1. Retrieved July 8, 2009 http://www.whoppersacrifice.com/ [↩]
2. Retrieved July 8, 2009 //www.ideablue.com/2009/01/09/whopper-sacrifice-social-media-marketing-roi-done-wrong-buzz-done-good/ [↩]
3. Retrieved July 8, 2009 http://news.cnet.com/8301-13577_3-10211898-36.html [↩]

Using traditional channels, like TV and print, Ad men have attempted to engage consumers with brands for decades. As you can see from the above short¹ Web 2.0 differs from traditional comms in that the flow of information between individuals and organisations is extensively democratised: Communication becomes an interactive, continually evolving process. In traditional forms of marketing comms a consumer is a largely passive receiver of brand messages and is usually the final link in a top-down chain of communication. With digital, the consumer becomes a de facto partner in communication spread and acts as an agent in creating dialogue about brands. Of course due to the networked nature of new media this dialogue occurs whether an organisation wants it to or not, which sometimes results in everything from minor PR gaffes to widespread calls for brand boycotts.
(more…)

1. Retrieved June 28, 2009 Web 2.0 An Intro in 5 minutes by Prof. Wesch at KSU http://www.youtube.com/watch?v=6gmP4nk0EOE [↩]